Terms of Use

Welcome to the User Agreement for The Medmeu service and website (collectively, "Medmeu" or "the Service") are operated by Medmeu infotech Private Limited and its corporate affiliates (collectively, "us", "we" or "the Company"). This Agreement describes the terms on which you may access, and use our services. By accessing or using our web site ("Site"), you (the "User") signify that you have read, understood and agree to be bound by these Terms of Use ("Terms of Use" or "Agreement"), whether or not you are a registered member of Medmeu (Member). In the event of any inconsistency between the Medmeu Privacy Policy and this Agreement, the Agreement shall override the Privacy Policy. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits. If you do not agree to be bound by the terms of this Agreement, you may not use or access our services. We reserve the right to modify this Agreement at any time, and without prior notice, by posting the amended terms on this Site. Your continued use of the Site indicates your acceptance of the amended Agreement.

All delivery services require a signature upon delivery. This acts as proof of delivery to your entered shipping address. Any adult signature at the shipping address will act as legal delivery fulfillment.

  1. Eligibility

    • You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement, and to abide by and comply with this Agreement. If you are under 18 years of age, then please do not use the Medmeu site.
  2. Registration Details and Account Security

    1. In consideration of your use of the Website, you agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on the Website (“Registration Details”); (b) maintain and promptly update the Registration Details, and any other information you provide to Company, to keep it accurate, current and complete.
    2. You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Medmeu of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session.

When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise. You further agree to receive transactional SMSs and emails from us, with updates about your transactions.

Services Offered:
  1. Medmeu provides a number of internet-based services through the Website (all such services, collectively, the “Service(s)”). One such service enables Buyer to purchase diagnostic lab supplies and other diagnostic, healthcare and clinical requirement products produced by various manufacturers. The Products can be purchased through the Website through various methods of payments offered such as online payment through Paytm Wallet, Bank Transfer through NEFT/Bank Deposit, Cash on Delivery and Online Payments through credit card/debit card/ card-based EMI/ Net Banking.

    The sale/purchase of Products shall be additionally governed by specific policies like Cancellation and Refunds Policy, Shipping Policy, Payments Policy, etc., and all of which are incorporated here by reference. In addition, these Terms and policies may be further supplemented by Product specific conditions, which may be displayed on the webpage of that Product.

  1. Medmeu may suspend or terminate your use of the Website or any Service if it in its sole and absolute discretion, believes that you have breached, violated, abused, or unethically manipulated or exploited any of these Terms or anyway otherwise acted unethically.
  2. Notwithstanding Section 23.1 above, these Terms will survive indefinitely unless and until Medmeu chooses to terminate them.
  3. If you or medmeu terminate your use of the Website or any Service,medmeu may delete any content or other materials relating to your use of the Service and Medmeu will have no liability to you or any third party for doing so.
  4. You shall be liable to pay for any Service or Product that you have already ordered till the time of Termination by either party whatsoever.
Governing Law:
  1. Terms shall be governed by and construed in accordance with the laws of India and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Bhubaneswar.
  2. Any dispute or claim relating to the services rendered by the Website, its enforceability or termination under these Terms and/ or other policies available on the Website shall be governed by the Arbitration and Conciliation Act, 1966 by a sole arbitrator, who shall be appointed by Medmeu The place of Arbitration shall be Bhubaneswar and the language of proceedings shall be English.
  • At present, Medical Device Rules 2017 do not prohibit the sale of any item listed on this Website. However, if the Medical Device Rules 2017 are subsequently revised to include any item currently sold on our Website, then such items shall not be available to the Users and any money paid for the prohibited item shall be refunded to the respective User.

Privacy Policy

Your privacy is our priority
  • Medmeu infotech pvt Ltd.'s privacy policy to respect your privacy regarding any information we may collect while operating our website.

  • This Privacy Policy applies to (hereinafter, "us", "we", or ""). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website.

  • We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties.

  • When you provide contact or billing information by phone or Internet, that information will kept strictly confidential. We will not sell, share, or rent user information to any outside party not directly involved in the processing of your current transaction. All information transmitted by you to us while visiting our website is secured.

  • This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

  • The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Medmeu, which is incorporated in these Terms by reference. The User further consents that the terms and contents of such Privacy Policy are acceptable to him/her.

Cancellation,Return&Replacement Policy
  • We work towards providing products and services that are medical grade, complying with the industry standards, and creating a user-friendly procurement experience for you. Please contact us if you have any issues or queries regarding our goods or services, and we will assist you to the best of our ability.

  • We have a diversified returns policy, which means all products listed under a particular category may not have the same returns policy.

  • To return an item, customers must notify us through our website or by an e-mail, upon which a prompt response is assured to such notifications. Once the Product return/complaint request has lodged by you, Medmeu shall initiate a process to vet the request and proceed accordingly.

  • The option to return/refund will be allowed to you at the sole discretion of Medmeu, and such requests may only be considered in the following situations:
  • Full Refund / Exchange Possible If:
    1. you received a defective item (Supported by authenticated inhouse validation reports);
    2. The ordered item(s) is lost or damaged during transit;
    3. The ordered item(s) is past its expiry date.
    4. Incorrect order processing, where you have placed an order for one item code but a different item code was dispatched by Medmeu
    5. The customer is to initiate a return request within 7 days of receiving the product. To initiate a return, you can contact us. If your return is accepted, we will send you a return shipping label as well as detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

  • If after opening the consignment you find that the product(s) is damaged then immediately (within no later than 2 hours from the receipt of the order) click the photo of the damaged product(s) as well as the product label(s) and send it to our email id- along with the order number and the invoice number, so that we can evaluate the issue and make it right. Once we receive the email, an investigation will be initiated at our end. After a thorough investigation, if the issue raised is found to be valid, we will make arrangements to dispatch a new product subject to the availability of the stock.

  • Please Note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking or e-wallet, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

  • For Exchange, the goods shall be sent as early as possible after receiving all inputs from Original Manufacturer.

  • For defective items, medmeu will notify Original Manufacturer for support, resolving validation errors etc.